Shipping policy

Shipping Policy

Miami Custom Depot

Effective Date: 01/01/2024

Thank you for shopping with Miami Custom Depot. All of our products are made-to-order, and we take pride in delivering high-quality custom apparel and printed products. Please review our shipping policy below.

1. Order Processing & Production Time

All orders are produced after payment is received and (if applicable) design proof is approved.

Production Time:

  • Standard: 3–7 business days
  • Large or bulk orders may require additional time

Production time does not include shipping time.

2. Shipping Time & Delivery Estimates

Once your order is completed, it will be shipped using standard carriers.

Estimated Shipping Times:

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 1–3 business days (additional cost)

Delivery times may vary depending on:

  • Location
  • Carrier delays
  • Weather or unforeseen circumstances

3. Local Pickup (Hialeah, FL)

Customers may choose local pickup at our storefront:

📍 Miami Custom Depot
330 W 9th St, Unit 5
Hialeah, FL 33010

  • You will be notified when your order is ready
  • Valid ID may be required at pickup

4. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order size and weight
  • Destination
  • Selected shipping method

5. Order Tracking

Once your order ships, you will receive:

  • A tracking number via email or SMS

Please allow up to 24 hours for tracking updates to appear.

6. Delays & Carrier Issues

Miami Custom Depot is not responsible for shipping delays caused by:

  • USPS, UPS, FedEx, or other carriers
  • Weather conditions
  • High-volume holiday periods

Shipping timelines are estimates and not guaranteed.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Miami Custom Depot is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Lost or delayed packages due to address errors

Additional shipping fees may apply for reshipments.

8. Lost, Stolen, or Damaged Packages

  • Once a package is marked delivered, Miami Custom Depot is not responsible for theft or loss
  • If your package is damaged in transit, contact us within 5 days of delivery with photos

We will assist with:

  • Filing a carrier claim
  • Offering a resolution when applicable

9. Split Shipments

Large or multi-item orders may ship in multiple packages.
You will receive separate tracking numbers if this occurs.

10. International Shipping (If Offered)

  • Delivery times vary by country
  • Customers are responsible for:
    • Customs fees
    • Duties and taxes

Miami Custom Depot is not responsible for delays due to customs processing.

11. Contact Us

For shipping questions or issues, contact:

📧 miamicustomdepot@gmail.com

Optional Shopify Footer Summary

Production: 3–7 business days
Shipping: 3–5 business days
Local pickup available in Hialeah
Tracking provided on all orders