Refund policy

Return & Refund Policy

Miami Custom Depot

Effective Date: 01/01/2024

At Miami Custom Depot, we take pride in producing high-quality custom apparel and personalized products. Because many of our items are made to order, our return and refund policy is designed to be fair, transparent, and protective of both our customers and our business.

1. Custom & Personalized Orders (No Refund Policy)

All custom, personalized, or made-to-order items are FINAL SALE.

  • This includes items with:
    • Custom logos, names, graphics, or text
    • Special sizing, colors, or modifications
    • Bulk or contract orders

We do not offer refunds or returns for custom apparel once production has begun or the item has been delivered.

This policy is standard in the customization industry, as personalized goods cannot be resold.

2. Order Approval Responsibility

Before production begins, customers may receive a digital proof (if applicable).

  • Customers are responsible for reviewing:
    • Spelling
    • Design placement
    • Colors
    • Sizes

Once proof is approved, Miami Custom Depot is not responsible for customer-approved errors.

3. Printing Errors & Defects (Store Credit Only)

If there is a mistake caused by Miami Custom Depot, we will make it right.

Eligible issues include:

  • Incorrect design printed
  • Wrong item or size sent (not matching invoice)
  • Defective or damaged product

Resolution:

  • Store Credit (no cash refunds)
  • Reprint of the order (at our discretion)

To qualify:

  • Must be reported within 5 days of delivery
  • Must include photos of the issue

4. Non-Custom / Blank Products

For non-custom items (if offered):

  • Returns accepted within 14 days of delivery
  • Items must be:
    • Unused
    • Unwashed
    • In original condition

Refund Method:

  • Store credit or exchange only

Return shipping costs are the responsibility of the customer unless the item is defective.

5. Cancellations & Changes

  • Orders may be canceled or modified only before production begins
  • Once production starts, orders cannot be canceled

6. Production & Delivery

  • Production begins after:
    • Payment is received
    • Proof is approved (if applicable)

Typical timelines:

  • Production: 3–7 business days
  • Shipping: 3–5 business days

Delays caused by shipping carriers are not eligible for refunds.

7. Incorrect Shipping Information

Miami Custom Depot is not responsible for:

  • Incorrect addresses provided by the customer
  • Lost or delayed shipments due to address errors

8. Return Process

To request a return or report an issue:

Contact us at:
📧 miamicustomdepot@gmail.com

Include:

  • Order number
  • Description of issue
  • Photos (if applicable)

9. Chargebacks & Disputes

By placing an order, you agree to this policy.

  • Unauthorized chargebacks for valid, delivered orders will be disputed
  • Clear policies help prevent fraud and protect both parties

10. Policy Agreement

By completing a purchase, you acknowledge and agree to:

  • Our No Refund Policy on Custom Apparel
  • Our Store Credit Only policy for approved claims

Optional Shopify Footer Summary (Short Version)

Custom items are final sale. No refunds.
Errors by us? We’ll fix it with store credit or reprint.
Contact us within 5 days of delivery.