Shipping Policy

Shipping & Local Pickup Policy

Miami Custom Depot Inc.
Last Updated: August 10, 2026

Thank you for choosing Miami Custom Depot Inc. (“Miami Custom Depot,” “Custom Depot,” “we,” “us,” or “our”). Because many of our products are custom printed, embroidered, personalized, or made to order, production time is separate from shipping time.

Please review this Shipping & Local Pickup Policy before placing your order.

1. Production Time

Most Miami Custom Depot products are customized specifically for each customer and require production before they can be shipped or picked up.

Our standard production time is generally:

5–7 business days

Production time may vary depending on:

  • Order quantity

  • Product availability

  • Decoration method

  • Artwork requirements

  • Proof approval

  • Personalization

  • Specialty printing or decoration

  • Current production volume

Production does not begin until all required order information, payment or deposit, and artwork approval have been received.

Business days generally exclude Saturdays, Sundays, and applicable holidays.

2. Artwork Proofs and Production

Orders requiring artwork approval will not enter production until the customer approves the final proof.

Delays in approving artwork may delay the estimated completion and shipping date.

Customers are responsible for reviewing all artwork, spelling, names, numbers, dates, colors, sizes, print locations, and personalization before approving a proof.

Once a proof has been approved and production begins, changes may not be possible.

3. Production Time vs. Shipping Time

Production and shipping are two separate time periods.

For example:

Production: approximately 5–7 business days
Shipping: approximately 2–5 business days

An order requiring 5–7 business days for production and 2–5 business days for shipping may therefore take approximately 7–12 business days after all order requirements and approvals are completed.

These timeframes are estimates and are not guaranteed unless specifically agreed to in writing.

4. Shipping Area

Miami Custom Depot ships qualifying orders throughout the continental United States.

Shipping availability and charges may vary based on:

  • Destination

  • Package size

  • Package weight

  • Product type

  • Quantity

  • Shipping carrier

  • Requested delivery service

Orders outside our standard shipping area may require a custom shipping quote.

5. Shipping Rates

Shipping charges are calculated or quoted based on the order and selected shipping method.

From time to time, Miami Custom Depot may offer:

  • Free shipping promotions

  • Flat-rate shipping

  • Free shipping on qualifying products

  • Free shipping above a specified order value

Promotional shipping offers are subject to the terms stated with the applicable promotion and may be changed or discontinued at any time.

6. Estimated Shipping Time

Standard shipping generally takes approximately:

2–5 business days after production is completed.

Shipping estimates begin when the carrier accepts the package, not when the order is originally placed.

Carrier delivery estimates are outside Miami Custom Depot's direct control and are not guaranteed unless the applicable carrier service specifically provides a guarantee.

7. Rush Production

Rush production may be available for qualifying orders.

Available rush options may include expedited production such as:

  • 3–5 business day rush

  • Approximately 3-business-day production

  • Next-business-day production when available

Rush service depends on:

  • Product availability

  • Order quantity

  • Artwork readiness

  • Decoration method

  • Production capacity

  • Required completion date

Additional rush charges apply.

Rush production speeds up the production portion of the order. It does not automatically include expedited shipping.

If expedited delivery is required, expedited shipping may need to be purchased separately.

Please contact Miami Custom Depot before placing a time-sensitive order to confirm availability.

8. Event Dates and Deadlines

If your order is needed for a birthday, business event, school event, church event, family reunion, vacation, trade show, sporting event, or another date-specific occasion, please provide the event date when placing your order.

We strongly recommend ordering as early as possible.

An event date provided by the customer does not create a guaranteed delivery date unless Miami Custom Depot specifically confirms that deadline in writing.

Miami Custom Depot is not responsible for missed events caused by carrier delays or other circumstances outside our reasonable control after an order has been shipped.

9. Order Tracking

When tracking is available, customers may receive tracking information by email, text message, or through the online store.

Tracking information may take some time to update after a shipping label is created.

A shipping notification indicating that a label has been created does not necessarily mean that the carrier has already received or scanned the package.

10. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Before submitting your order, please verify:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

Miami Custom Depot is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

If a package is returned because of an incorrect address, failed delivery, or other customer-provided information, additional shipping charges may apply before the order is shipped again.

11. Address Changes

Contact us immediately if you need to change a shipping address.

We cannot guarantee that an address can be changed after an order has entered production or a shipping label has been created.

Once a package has been transferred to the shipping carrier, address changes may be subject to carrier restrictions or additional fees.

12. Carrier Delays

Once a package has been accepted by the shipping carrier, delivery may be affected by circumstances outside Miami Custom Depot's reasonable control, including:

  • Weather

  • Natural disasters

  • Transportation interruptions

  • Carrier delays

  • High seasonal shipping volume

  • Incorrect addresses

  • Government restrictions

  • Local delivery conditions

We will reasonably assist customers with available tracking information, but we cannot control a carrier's delivery operations.

13. Lost Packages

If tracking information indicates that a package may be lost in transit, please contact Miami Custom Depot.

We may assist with reviewing tracking information or initiating an appropriate carrier inquiry or claim when available.

Carrier investigations can take time, and replacement or refund eligibility may depend on the outcome of the carrier's investigation and the circumstances of the shipment.

14. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Verify the shipping address on your order.

  2. Check around the delivery location.

  3. Check with household members, employees, neighbors, reception areas, mailrooms, or building management when applicable.

  4. Allow a reasonable period for a carrier's delivery status to update or for the package to be located.

  5. Contact the shipping carrier when appropriate.

  6. Contact Miami Custom Depot if additional assistance is needed.

A carrier's confirmed delivery record may be considered evidence that the order was delivered to the address provided.

We will review disputed deliveries individually where appropriate.

15. Damaged Shipping Packages

If your package arrives visibly damaged, photograph the package and products as soon as possible.

Please retain:

  • The merchandise

  • Original packaging

  • Shipping box or mailer

  • Shipping label

  • Packing materials

Contact Miami Custom Depot promptly and provide photographs showing the damage.

This information may be required to submit a carrier claim.

16. Incorrect or Defective Items

If Miami Custom Depot ships an incorrect product or your customized merchandise contains a verified production defect, please contact us promptly.

Provide:

  • Your name

  • Order or invoice number

  • Description of the issue

  • Photographs showing the affected product

  • Quantity affected

We will review the issue and determine the appropriate remedy under our Refund & Custom Product Policy.

17. Local Pickup

Local pickup may be available for qualifying orders at Miami Custom Depot in Hialeah, Florida.

Customers selecting local pickup should wait until they receive confirmation that their order is ready.

Please do not arrive for pickup based solely on the original estimated completion date.

Production schedules can change because of inventory, artwork approval, equipment, order volume, or other production factors.

18. Pickup Notification

When your order is ready for pickup, Miami Custom Depot may notify you by:

  • Email

  • Telephone

  • Text message

  • Other contact method associated with your order

Please bring your order information or other identifying information when picking up an order.

19. Inspecting Pickup Orders

Customers should inspect their merchandise promptly after receiving it.

If you believe there is an error or defect, contact Miami Custom Depot as soon as possible and retain the affected merchandise for review.

Customized products are subject to our Refund & Custom Product Policy.

20. Unclaimed Pickup Orders

Orders should be picked up within a reasonable period after the customer receives notification that the order is ready.

If an order remains unclaimed for an extended period, Miami Custom Depot may contact the customer using the information provided with the order.

Custom merchandise cannot always be restocked or resold.

Any disposition of long-term unclaimed merchandise will be handled in accordance with applicable law.

21. Combining Orders

Separate orders are not automatically combined for shipping.

If you place multiple orders and would like them shipped together, contact Miami Custom Depot as soon as possible.

We cannot guarantee that orders can be combined once production or fulfillment has begun.

22. Changes to This Policy

Miami Custom Depot may update this Shipping & Local Pickup Policy periodically to reflect changes in carriers, shipping services, production procedures, pricing, or legal requirements.

The latest version will be posted on our website with an updated revision date.

23. Contact Us

For questions regarding production, shipping, tracking, rush orders, or local pickup, contact:

Miami Custom Depot Inc.
Hialeah, Florida, USA

Email: miamicustomdepot@gmail.com
Phone: 877-280-2883

Standard Production: Approximately 5–7 business days
Standard Shipping: Approximately 2–5 business days after production
Local Pickup: Available in Hialeah, Florida

Last Updated: August 10, 2026